BCCM monitors client's satisfaction and needs
In the spirit of continuous improvement, services to clients are followed-up by sending mini-client satisfaction surveys, immediately related to the last service provided; this can be a distribution, a deposition or another scientific service as characterisation, profiling,...
We wish to thank the respondents for the feedback that they have given us.
More than 86% of the respondents answered to be (very) satisfied with the complete handling of our services and more than 97% is (very) satisfied with the quality of our biological material and with the diversity of the available biomaterial.
A point of improvement given by some customers concerns the 'friendliness' of the order- and/or deposit procedure. BCCM has been working on it and is currently presenting you an updated website with improved online procedure and optimised search possibilities.
The majority of the respondents consider BCCM as a professional organisation and have the intention to order or deposit again at BCCM.
We thank our clients for transmitting a positive message to their colleagues.
BCCM remains committed to be your solution partner for providing services of quality in microbial and genetic resources for academia and industry.